5 Quality Management Principles Every Manager Must Understand

Quality management is an approach that helps companies improve the products and services they offer. It focuses on improving processes, procedures, and systems in order to ensure that customers receive high-quality products and services.

However, Quality control is one of the most important aspects of business. If you want to be successful, you must focus on quality. You should always strive to provide the best product possible. Here are

The Five Ws of Quality Management

There are five key elements of quality management: what, who, when, where, and why. These five elements help define the quality of a company’s products and services.

What: What does the company produce? This includes its products and services.
Who: Who is responsible for producing the product or providing the service?
When: When do they need to deliver the product or provide the service?
Where: Where will the product or service be delivered?
Why: Why should people buy the product or use the service?

Six Sigma

Six Sigma is an approach to improving business processes by using statistical methods. It focuses on eliminating defects and reducing variation in production.

The goal of quality management is to eliminate defects from the manufacturing process. Defects occur when there is something wrong with the product or service.

For example, if a customer receives a defective car, then the manufacturer has failed to meet the customer’s expectations. In contrast, a defect-free car would be one where the customer received what he or she expected.

The Deming Cycle

Deming was one of the first people to apply the scientific method to manufacturing. He developed the concept of “quality circles” as a means of improving quality through teamwork. His work led to the development of the six-sigma process improvement methodology. It’s also known as Deming wheel or PDCA which stands for: Plan, Do, Check, and Act.

The Five S’s of Quality Management

The five s’s of quality management are:
1) Standardize – Make sure everything is consistent across your organization.
2) Simplify – Eliminate unnecessary steps and processes.
3) Speed up – Reduce the number of steps required to complete tasks.
4) Systematize – Create an organized system for managing your business.
5) Share knowledge – Provide training to employees so everyone knows how to do their jobs correctly.

The Six Ps of Quality Control

These six principles are used by companies to ensure that products meet customer expectations. They also help to improve the efficiency of operations and reduce costs.

These six Ps include planning, production, packaging, promotion, pricing, and post-sale service.

Planning is essential because if you don’t plan, then you won’t know what needs to be done. Without planning, you won’t know where to start. When you plan, you set goals and objectives. These goals help you determine what you want to accomplish. Once you’ve determined what you want to accomplish, you can create a plan to reach those goals. A plan includes specific steps that you’ll take to get there. For example, if you want to increase sales, you might write down five things you could do to increase sales. Each step has a purpose. Some steps will lead you closer to your goal while others will move you further away from it.

The second P stands for production. This includes the processes of transforming the raw material or data to an outcome or a product. A company cannot succeed without following proper processes. Without them, there would be chaos. For example, if a company does not plan properly, then it could end up wasting resources. Also, if a company does something wrong during production, then it could cause problems. Therefore, it is very important to follow proper processes.

Packaging is the how the company delivers its product to the customer. This step is crucial due to its impact on customers’ impression and their decision to buy the product. Packagin adds a value to the product and defines its image.

Promotion is a set of policies that interact and integrate with each other through the so-called promotion mix, which includes a number of
activities, which are:
– Advertising.
– Personal selling.
– Sales promotion.
– Publishing.
– Public relations. 

Pricing policy is intended to determine the appropriate price of a product in
accordance with the variables of supply and demand in the market, as well as the
ability of customers to purchase that product.
Post-sale service: it is as important as the production, as it may include setting up the product, maintenance, periodic service and even returns.
These factors’ quality should be well controlled and determined through strict standards.

Learn about marketing 8 Ps here: Fundamentals of Marketing and Promotion. – SKILLTECS and here: The 4 Ps and 8 Ps of Marketing – A Marketing Mix – YouTube